Southern Cross Transit highly recommends the transportme™ solution for both school and passenger services.
Osborn Bus Service in Muswellbrook originally started looking at updating our ticket machines to transportme™ at the end of 2014 when we were first approached to view a demo of it.
Since making the decision to switch to transportme™ and going “live” in February 2015, we have not looked back. The time savings and benefits that transportme™ have made to our company have been fantastic. We no longer need to spend time downloading and uploading information from ticket machines from numerous buses. It all happens in the background on the CMS which is on the “cloud” so it can be updated from your computer or iPad or anywhere you have the login set up. The monthly TfNSW reports are generated easily and seamlessly and you can get as much or little information as you want as you can set up your preferences.
The GPS tracking data is fast and in real time – meaning we can keep track of our buses on route and relay this information to passengers. It also means that it will pick up where the drivers are at enabling the selling point of your tickets to default from that place.
There are a host of other features that we have found extremely useful, such as the instant messaging to drivers as well as programming future messages to automatically send. Also the fuel record is very easy to use with our drivers liking the ease of it also.
Setting up transportme™ on the CMS was very user friendly, as is changing and updating route and other information. Our drivers have found the ticketing side of transportme™ to be user friendly and easy to use.
The after sales support that Nigel and the transportme™ team offer has been fantastic. That, coupled with the cost effectiveness of transportme™, mean that we are extremely happy we decided to make the switch!
Myself and the the team at Martin’s Bus & Coach Albury, have trialled transportme™ extensively and have found the system to meet all of our needs for GPS Tracking, Ticketing and Reporting. We have now decided after trialling to go ahead and make the switch to transportme™. We can see that transportme™ is the future for GPS information, ticketing and reporting as we move forward into a new contract era. Extensive reporting requirements need a system that can both cope and also adapt – transportme™ was the answer for us.
The team at transportme™ have designed a system that is extremely effective and user friendly. Our drivers have found the system to be simple to use, saving them time when issuing tickets and giving them an interface that is visually clear, responsive with touch and also a simple process to learn.
In terms of office and depot feedback – the system is reliable, simple and fast to use. Our staff have had no problems learning the new system – as the help and guidance that the transportme™ team have given us made the process seamless. The communication, backup and support from the transportme™ team is second to none.
Having your fleet whereabouts known at the click of a button or glancing at a tablet/TV or smartphone has helped us communicate to staff and members of the public exactly what is happening on the road in real time. Generating our monthly TfNSW reports is now as simple as a click of the button – no need for downloads or double entry. It is now headache free.
transportme™ have also indicated that in the near future the consumer version of transportme™ will be available, meaning our customers and parents of school children will be able to track their own buses, which we believe to be a huge benefit.
The affordability of the system was also a big factor in making the switch. The cost – benefit to eventually move our entire fleet across to transportme™ is a simple choice.
We look forward to the future now we have invested transportme™ in our own company.